We are seeking a warm, professional Dental Phone Specialist to serve as the first point of contact for our dental clinic patients. You'll be the voice of our partner practices, handling everything from appointment scheduling to insurance questions with exceptional patient care.

Core Responsibilities:

Patient Communication Hub:

Manage 50+ daily inbound/outbound calls for 10+ dental practice locations Schedule/reschedule appointments using Dentrix/Eaglesoft practice software Verify insurance benefits and explain coverage in patient-friendly terms Conduct appointment confirmation calls/SMS (2-day and 1-day prior)

Patient Experience Leadership:

Resolve service issues with empathy (missed appointments, billing questions) Document detailed call notes in patient records (HIPAA compliant) Escalate clinical questions to the appropriate dental staff Maintain 90%+ patient satisfaction scores on service interactions

Operational Excellence:

Process new patient registrations with 100% data accuracy Update electronic health records with current contact/insurance information Coordinate with back-office teams on scheduling conflicts Meet daily call volume/service level agreements Must-Have Qualifications:

1+ years in a high-volume call center or dental/medical reception Experience with dental practice management software (training provided) Professional phone voice with clear diction (recorded calls assessment) Typing speed 25+ WPM for real-time documentation

We Offer

All law benefits in Mexico Monday to Friday job opportunity Schedules can vary: 8 am to 5, 9 am to 6 pm, 10 to 7 pm