Managed Nearshore Business Operations
We do not sell seats. Necodex hires the talent, documents the process, applies the technology, and manages the team in Mexico against the numbers you need to hit.
A 30-minute call about one process. Live operation in 30–45 days.
120+
Professionals working on client operations
10+ Years
Building and running operations from Hermosillo
<5%
Annual turnover on client operations
40–60%
Below the cost of an equivalent U.S. hire
Why Companies Come To Us
The team is busy, the effort is real, and the numbers still miss. These are the five failures behind almost every call we take.
Every person does the work their own way. Output quality depends on who happens to be on shift.
Requests get lost between people, tools, and time zones. Nothing closes the day it was raised.
When someone leaves, the process leaves with them, and the next hire rebuilds it from memory.
Without KPIs on each step, a missed target is a debate instead of a correction.
Every decision escalates to you. The team waits, the customer waits, and waiting is money.
Our Solution
Talent alone is a hire. Process alone is a document. Technology alone is a license. Necodex holds the three together and manages the remote team against your objectives.
Bilingual specialists hired against the process, not a job title.
Documented workflows, ownership, cadence, and KPIs per step.
Your systems, plus automation and AI where they remove work.
We manage the operation and answer for the KPIs.
Our Process
01
Your process, constraints, and the outcome the business needs.
02
Workflows, responsibilities, documentation, and the KPIs that prove it works.
03
Recruit and train the team, then put leadership and support around it.
04
Daily cadence: execution, escalation, follow-through, resolution.
05
Actual against plan, weekly, in the same report we manage from.
06
Remove the constraint and apply technology where it creates leverage.
We make your team run like a Swiss watch.
One documented process, one team trained on it, one set of numbers reviewed every week.
Industries We Have Helped
Each one has its own vocabulary, software, and failure points. Below is where each operation stood when we started, and where it stands now.
Five teams operating as one system: new patient generation, scheduling, phone, insurance verification, and collections.
Explore this operationEstimating, takeoff, submittals, and project management for general and specialty contractors, including public work.
Explore this operationEngineering hubs for SaaS and fintech: development, QA, DevOps, data, support, and applied AI.
Explore this operationInbound and outbound calls, scheduling, qualification, and back-office work run as a managed pod against weekly SLAs.
Explore this operationWhat Made The Difference
Recruiting, onboarding, payroll, benefits, performance reviews, team building, and retention.
We turn how the work is done into documented workflows every person is trained against.
Each role knows its scope, its handoff, and the number it is accountable for.
Weekly review against plan, and we correct the operation until the target is met.
Where We Operate
Close enough to run like part of your company: same working day, same accent-neutral English, and a floor you can walk on Tuesday and be home Wednesday.
Time zone
Pacific
Your full workday overlaps, so escalations close the same day.
Languages
Bilingual
Customers, vendors, and documentation in English and Spanish.
Talent pool
University alliances
Engineering, health administration, and finance graduates every year.
Your setup
No entity
You do not incorporate in Mexico. One U.S. invoice, under Necodex.
Start With One Process
Tell us the process, the bottleneck, or the number you need to hit. We reply within one business day with questions about the workflow and the outcome, not a generic staffing pitch.
Already have a remote team? We can put process, management, and accountability around it.